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Book part
Publication date: 11 July 2006

Stacey Menzel Baker, Susan Schultz Kleine and Heather E. Bowen

This paper explores the symbolic meanings that children of elementary school age attach to souvenirs from different types of vacation destinations. Data from interviews and…

Abstract

This paper explores the symbolic meanings that children of elementary school age attach to souvenirs from different types of vacation destinations. Data from interviews and pictorial projectives illustrate the meaning of souvenirs for children, including how children skillfully use souvenirs in their everyday lives and how they interpret souvenirs as symbols of people, places, and experiences. More specifically, the interview data reveal the meanings attached to souvenirs which are possessed, including how souvenirs are clearly distinguished from other objects which are possessed and how they are used for their contemplation and action value, for their communicative properties, and to provide continuity across time and place. In addition, the data from pictorial projectives reveal the latent motives of souvenir acquisition as well as how different types of places lead to different types of souvenir choices. Thus, the paper demonstrates the many layers of meaning associated with souvenirs in both acquisition and consumption processes and provides evidence that the meanings between children, places, and objects are inextricably linked.

Details

Research in Consumer Behavior
Type: Book
ISBN: 0-7623-1304-8

Content available
Book part
Publication date: 11 July 2006

Abstract

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Research in Consumer Behavior
Type: Book
ISBN: 0-7623-1304-8

Book part
Publication date: 7 November 2016

Heather T. Rowan-Kenyon, Rebecca D. Blanchard, Brian D. Reed and Amy K. Swan

This study examines the characteristics that affect college persistence from the first to second year among low-socioeconomic status (SES) high school graduates who enrolled in a…

Abstract

This study examines the characteristics that affect college persistence from the first to second year among low-socioeconomic status (SES) high school graduates who enrolled in a two- or four-year college degree program, using the ELS:2002 database. Specifically, this study compares the influences of student entry characteristics, social and cultural capital, institutional characteristics, and college experiences across SES quartiles. While academic preparation and college support measures were predictors of persistence for all groups, predictors of persistence for low-SES students included measures of academic preparation and talking with faculty or advisors. Implications extend to institutional responses needed to support the success of low-SES students.

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Paradoxes of the Democratization of Higher Education
Type: Book
ISBN: 978-1-78635-234-7

Article
Publication date: 21 November 2016

Ronnie Jia, Blaize Horner Reich and Heather H. Jia

This study aims to extend service climate research from its existing focus on routine service for external clients into a knowledge-intensive, internal (KII) service setting. This…

Abstract

Purpose

This study aims to extend service climate research from its existing focus on routine service for external clients into a knowledge-intensive, internal (KII) service setting. This extension was important because internal knowledge workers may operate from a monopolistic perspective and not view themselves as service providers because of the technical/professional nature of their work.

Design/methodology/approach

Two surveys were distributed in participating organizations. One survey, completed by employees in information technology (IT) service units, contains measures of service climate, climate antecedents and technical competence. The second survey, filled out by members of their corporate customer units, taps their evaluations of service quality.

Findings

Service climate in IT service units significantly predicted service evaluations by their respective customer units. Importantly, service climate was more predictive than IT service employees’ technical competency. Role ambiguity, empowerment and work facilitation were also found to be significant service climate antecedents.

Research limitations/implications

These results provided strong empirical evidence supporting an extension of the existing service climate research to KII service settings. To the extent that front-line service employees rely on internal support to deliver quality service to external customers, managers should work to enhance the service climate in internal support units, which ultimately improves external service quality.

Originality/value

This is the first study that establishes the robustness of the service climate construct in KII service settings. It makes service climate a useful managerial tool for improving both internal and external service quality.

Details

International Journal of Quality and Service Sciences, vol. 8 no. 4
Type: Research Article
ISSN: 1756-669X

Keywords

Book part
Publication date: 31 July 2023

Kenzie Latham-Mintus and Scott D. Landes

The purpose of this chapter is to reconsider the five principles of Elder et al.'s (2003) life course theory while centering disability status as an axis of inequality. We use…

Abstract

The purpose of this chapter is to reconsider the five principles of Elder et al.'s (2003) life course theory while centering disability status as an axis of inequality. We use existing research from the fields of the sociology of disability, disability studies, and aging and the life course to reflect on ways in which each life course principle can better attend to the experiences of disabled people. We start with the principle of time and place and discuss how cohort and period effects facilitate a deeper understanding of disabled people's experiences historically. Next, we analyze the principle of timing with an emphasis on cumulative dis/advantage to establish how disability status is an axis of inequality that contributes to the accumulation of social disadvantage and intersects with other axes of inequality (e.g., race, class, and gender). Then, we discuss the two principles of agency and linked lives and employ the concept of “bounded agency” to describe how ableism limits the agency of disabled people. Finally, we examine the principle of life-span development and discuss how adaptation and resilience are contextual and an ordinary part of human experiences. We conclude by offering recommendations for both life course and disability scholars to consider in hopes of broadening our theoretical and empirical knowledge about the lives of disabled people at every stage of the life course and the mechanisms by which resources are stratified by disability and age.

Article
Publication date: 5 September 2018

Andrea Romi, Kirsten A. Cook and Heather R. Dixon-Fowler

The purpose of this paper is to examine whether B corps’ (for-profit entities whose owners voluntarily commit to conduct business in a socially responsible manner, beyond…

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Abstract

Purpose

The purpose of this paper is to examine whether B corps’ (for-profit entities whose owners voluntarily commit to conduct business in a socially responsible manner, beyond traditional CSR, that generates profits, but not at the expense of stakeholders) commitment to social issues influences two aspects of financial performance: employee productivity and sales growth.

Design/methodology/approach

This paper is an exploratory analysis of B corps. This paper examines B corps with B Lab’s B Impact Assessment reports and PrivCo financial data, for descriptive information. This paper also analyzes the financial impact of obtaining and reporting on excellence in both employee and consumer focus, as well as the differences in financial growth between B corps and non-hybrid peers.

Findings

Overall, results suggest that, among B corps whose treatment of employees (consumers) is recognized as an “area of excellence,” employee productivity (sales growth) is significantly higher. Additionally, sales growth is significantly higher for B corps relative to their peer, non-hybrid, matched firms.

Practical implications

Results from this study inform states considering the adoption of the B corp legal status – this legal status does not hinder firm profitability, but instead enhances long-term firm value while allowing firms to beneficially affect their communities, consumers, employees and the environment.

Social implications

Results from this study provide important insights regarding the current paradigm shift from the traditional business focus on profit maximization to a fruitful coexistence of profits with social interests and initiatives, within a structure of dissolving national boundaries and increasingly divergent logics.

Originality/value

This paper provides an initial empirical examination of B corp performance.

Details

Sustainability Accounting, Management and Policy Journal, vol. 9 no. 4
Type: Research Article
ISSN: 2040-8021

Keywords

Article
Publication date: 10 October 2016

Heather Eilers, Wai Chong, Jonghoon Kim, Hariharan Naganathan and Thomas E. Glavinich†

The purpose of this paper is to understand the corporate sustainability culture of contracting firms, particularly in the Midwest. Many of the local firms operate nationally. The…

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Abstract

Purpose

The purpose of this paper is to understand the corporate sustainability culture of contracting firms, particularly in the Midwest. Many of the local firms operate nationally. The local corporate culture influences their regional offices. Other than convenience, the firms are selected from Midwest since their headquarters are situated in Midwest region and comprises of more number of employees than their other regional offices. This helped the research to approach more contractors for better survey and interview responses. The paper documents the study on existing management and construction practices these contractors adopt on sustainability and examines how their sustainability efforts influence the firms’ performances.

Design/methodology/approach

This research utilized surveys and interviews as the primary means of data collection. The data were collected from survey and interviews with selected companies operating in the Midwest region of the USA. One of the companies also operates offices across the country. Data from the interviews and surveys were analyzed using statistical analysis system software application. χ2 analysis, particularly the frequency procedures using the Cochran-Mantel-Haenszel (CMH) method was the primary analysis method used to study the relationships between different factors. The CMH method compares the association between and within two groups and permits adjustments of the control variables.

Findings

The findings of this paper include the results from various Midwest commercial building contractors. The results on different aspects of sustainable practices and their success rates among the contractors are determined and discussed, and future scope of improvements are mentioned at the conclusion of this paper.

Research limitations/implications

In summary, sustainable business practices are beneficial to society and favorable for the construction business. Embracing sustainable business practices has a positive impact on firm strategic performance for commercial building contractors through employee satisfaction, project opportunities, and market advantage. Sustainable business practices extend into the lives of individuals involved which exceedingly impacts society. The construction industry has advanced sustainability efforts, but there is a long way to go on the journey to being better stewards of the environment and resources.

Originality/value

A rival theory became apparent during the investigation that a new building consolidating all local company employees could have an impact on firm strategic performance. Third, this paper is confounded by a great recession that made project opportunities and revenue considerations analysis problematic. Some information regarding these aspects were helpful; however, expanding this paper during a more stable and typical economic period could provide additional insight.

Details

World Journal of Entrepreneurship, Management and Sustainable Development, vol. 12 no. 4
Type: Research Article
ISSN: 2042-5961

Keywords

Book part
Publication date: 25 March 2008

Simon Taggar, Lorne Sulsky and Heather MacDonald

This chapter presents a contextual model of human resources management (HRM). The hallmarks of this model are that (1) the most advantageous HRM practices vary conditionally upon…

Abstract

This chapter presents a contextual model of human resources management (HRM). The hallmarks of this model are that (1) the most advantageous HRM practices vary conditionally upon strategic considerations; (2) each organization has multiple substrategies within it, and each substrategy is aligned with a unique bundle of HRM practices; (3) within each organization, three substrategies are associated with three subsystems; and (4) in terms of contributing to sustainable competitive advantage, the innovation subsystem is the most valuable regardless of the organization in question.

Details

Multi-Level Issues in Creativity and Innovation
Type: Book
ISBN: 978-1-84950-553-6

Book part
Publication date: 2 May 2006

Paula J. Durlach, John L. Neumann and Laticia D. Bowens

The goal of our initial study was to assess the usability of the prototype OCU and establish associated training issues. Seven participants completed self-paced training, guided…

Abstract

The goal of our initial study was to assess the usability of the prototype OCU and establish associated training issues. Seven participants completed self-paced training, guided by a training manual produced by ARI. Training was divided into three modules: (1) introduction and autonomous control, (2) manual control, and (3) creating and editing autonomous missions. Primary focus was on how to use the OCU to fly the MAV. Modules did not include elements such as fueling, setup, or tactics. A facilitator was present at all times to observe user interaction with the system and to manage the software. Data captured included time to complete each training module and related practical exercises, user feedback on questionnaires, and a written test on training content. Participants had either graduate-level experience in human factors psychology, prior military experience, or both. They were, therefore, able to provide valuable insights while they learned to operate the simulated MAV.

Details

Human Factors of Remotely Operated Vehicles
Type: Book
ISBN: 978-0-76231-247-4

Book part
Publication date: 27 January 2022

Heather A. Haveman and Nataliya Nedzhvetskaya

This paper traces how in Britain and Germany, for-profit and non-profit businesses coevolved with political-economic institutions. Starting in the late eighteenth century, Britain…

Abstract

This paper traces how in Britain and Germany, for-profit and non-profit businesses coevolved with political-economic institutions. Starting in the late eighteenth century, Britain embraced the logic of liberal capitalism, although the path was not smooth. Over the same period, German states balanced both liberal and social-welfare ideals. Social-welfare ideals did not gain support in Britain until the start the twentieth century. The market logic embodied by for-profit businesses was more congruent with liberal capitalism than with social-welfare capitalism, so business corporations thrived more in Britain than in Germany. Yet in both countries, the growing number and power of for-profit businesses created problems for farmers, workers, and small producers. They sought to solve their problems by launching non-profit businesses – co-operatives, mutual-aid societies, and credit co-operatives – combining the ideals of community, enterprise, and self-help. British non-profits gained support from authorities by emphasizing their self-help and enterprise ideals, which were congruent with liberal capitalism, over the community idea, which was not. In contrast, German non-profits gained support by emphasizing all three ideals, as two were congruent with liberal capitalism and all three with social-welfare capitalism. Our analysis reveals how the success of different forms of business, embodying different institutional logics, depends on prevailing political-economic logics. It also shows how the existence and technical success of various organizational forms shapes elites’ perceptions and through them, societal-level logics of capitalism.

Details

The Corporation: Rethinking the Iconic Form of Business Organization
Type: Book
ISBN: 978-1-80043-377-9

Keywords

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